COVID-19 Policies and Procedures

Updated August 11, 2020

The health and safety of our Tobiano staff, community and golfers is our top priority in these unprecedented times. Outlined below are the steps Tobiano is taking to provide the safest and most enjoyable golf environment for everyone, and here linked are our complete COVID-19 Safety Measures including standard protocols for all departments, golf operations, golf, the Black Iron Club & Grill and Golf Course Maintenance. Please note these policies and procedures are subject to change at any time.

Tee Time Policy

  • All bookings must be made by calling the pro shop at 250-434-7373 to ensure COVID-19 safety precautions. Online bookings have been temporarily disabled.
  • First name, last name, phone number, email address and valid credit card number are mandatory for bookings.
  • Tee times are available daily from 8:00 am
  • Tee times will be 10 minutes apart
  • Walk-ons are not yet permitted.
  • Same-day replay rounds may not be available

Cart Sharing Formats

  • Twosomes of your social circle
  • Threesomes
    • three players of your social circle in two carts
    • two same social circle players + another person in a separate cart.
  • Foursomes
    • four players of your social circle in two carts
    • two same social circle players in a shared cart and two same social circle players in a shared cart
  • Cart dividers/sneeze guards are available for players by request.
  • Individual carts are available at an extra charge of $25 for the additional seat.
  • While typically, two carts are permitted per tee time, in special exception, three carts may be permitted by pre-arrangements in advance through the Pro-Shop. The charge of $25 for the additional seat will apply.
  • Carts MUST be off the golf course by dusk (1 hour after sunset). NO EXCEPTIONS

Check-in and Payment Policy

  • Upon arrival please speak to the outside service employee
  • For the safety of our staff and guests we want to limit any unnecessary patrons entering the building so we encourage payment of green fees be done with the credit card left on file at the time of the booking, however you may enter the pro shop to pay for your green fee if necessary.
  • You will then be assigned a cart that has been sanitized for your use. Please fill out the cart waiver form on the steering wheel in full and drop it in the cart waiver form box provided. Please do not use your own lysol wipes on the GPS screens as some chemicals may damage them.
  • NO BAG DROP service at this time, you are required to load and unload your items on the power carts themselves
  • Please do not arrive more than 1 hour prior to your tee time (so as to limit the number of people in parking lot and around the clubhouse building)
  • Please be at the first tee and teeing off at your specific tee time
  • Food and beverage take-out service will be available from The Black Iron Club & Grill, from 8am to 9 pm daily. Seating will be limited, reservations are recommended.

Golf Shop Policy

  • The Tobiano Golf Shop will be open and with access limited to four people at a time.
  • The Golf Shop is only open to people wishing to purchase merchandise.
  • Customers will not be permitted to handle the merchandise, a staff member will assist you with finding what you need and appropriate sizing. Trying on apparel is not permitted at this time
  • There will be no refunds or exchanges on any merchandise purchased at this time
  • The preferred method of payment is by credit card or debit card.
  • We encourage payment of green fees be done as per our payment and check-in policy to limit any unnecessary access to the building, however, you may enter the golf shop to pay for your green fee if necessary.

Practice Facility Policy

  • Hours of operation are 7:30am to 7:00pm 7 days per week, however will close weekly between 4:00pm Tuesday and 9:00am Wednesday for grounds maintenance purposes.
  • The driving range and practice facilities will be open for use by golfers 1 hour prior to their tee time and for Tobiano members and Tobiano T-Card holders for up to 1 hour per day, based on availability.
  • The 1st Tee putting green is only available to the group that is next up on the tee box.
  • Physical distancing is required while using all practice facilities at Tobiano, with a MAXIMUM of 4 people at one time on the chipping and putting greens.
  • There will be practice balls available at the chipping and putting greens. You must utilize your own golf balls.
  • Other than green fee players, public use of the practice facilities is not permitted at this time

On course measures

  • There will be no rakes in the bunkers
  • You may improve your lie within the bunker.
  • On course washrooms will be open and sanitized regularly
  • Cups will be set with a foam riser so golf balls will enter the hole but not be sunk to the bottom for easy retrieval.
  • Please refrain from touching the flagstick

After Round Policy

  • Please return your power cart to the designated cart drop off area in the parking lot
  • Garbage and recycling bins will be available in the designated cart drop off area
  • Please COMPLETELY empty your cart of all personal belongings and GARBAGE
  • Please avoid excess socializing in the parking lot after your round.

General Information and procedures

  • If you have travelled outside of Canada, you are not permitted at our facility until you have self-isolated for a minimum of 14 days
  • If you are showing symptoms of COVID-19, please do not come to our facility. Call you doctor, local public health or call 8-1-1
  • If you live in a household with someone who has COVID-19 or is showing symptoms of COVID-19, please do not come to our facility
  • Please practice physical distancing at all times (2m / 6ft apart from each other) NO handshaking, NO hugging etc.
  • Do not handle each other’s golf balls, tees, ball markers etc.
  • We will not be providing tees or pencils on the power carts at this time 
  • Following the recommendations from Health Canada, we encourage all players to wear a mask or some face covering while playing
  • The restrooms on the outside of the golf shop will be open and will be sanitized hourly
  • We are not accepting international guests at this time.

Anyone not in compliance with these policies and procedures will be asked to vacate the premises and no refund will be issued.