Updated March 18, 2021The health and safety of our Tobiano staff, community and golfers is our top priority in these unprecedented times. Outlined below are the steps Tobiano is taking to provide the safest and most enjoyable golf environment for everyone, and here linked are our complete COVID-19 Safety Measures including standard protocols for all departments, golf operations, golf, the Black Iron Club & Grill and Golf Course Maintenance. Please note these policies and procedures are subject to change at any time.COVID-19 Safety Plan and ProtocolsTee Time PolicyBookings can be made online here or by calling the Pro Shop at 250-434-7373First name, last name, phone number, email address and valid credit card number are mandatory for bookingsTee times will be 10 minutes apartWalk-ons are not yet permitted.Same-day replay rounds may not be availableCart Sharing FormatsTwosomes of your social circleThreesomesthree players of your social circle in two cartstwo same social circle players + another person in a separate cart.Foursomesfour players of your social circle in two cartstwo same social circle players in a shared cart and two same social circle players in a shared cartCart dividers/sneeze guards will be in all cartsWhile typically, two carts are permitted per tee time, individual carts may be available at an extra charge of $25 for the additional seat. If you require more than two carts for your foursome or more than one cart for your twosome, you must call the Pro Shop and request them a minimum of 24 hours in advanceCarts MUST be off the golf course by dusk (1 hour after sunset). NO EXCEPTIONSCheck-in and Payment PolicyUpon arrival please speak to the outside service employeeFor the safety of our staff and guests we want to limit any unnecessary patrons entering the building so we encourage payment of green fees be done with the credit card left on file at the time of the booking, however you may enter the Pro Shop to pay for your green fee if necessaryYou will then be assigned a cart that has been sanitized for your use. Please fill out the cart waiver form on the steering wheel in full and drop it in the cart waiver form box provided. Please do not use your own lysol wipes on the GPS screens as some chemicals may damage themNO BAG DROP service at this time, you are required to load and unload your items on the power carts themselvesPlease do not arrive more than 1 hour prior to your tee time (so as to limit the number of people in the parking lot and around the clubhouse building)Please be at the first tee and teeing off at your specific tee timeThe Black Iron restaurant will be open for dine-in and take-out. Seating will be limited, reservations are recommendedGolf Shop PolicyThe Tobiano Golf Shop will be open and with access limited to four customers at a timeThere will be no refunds or exchanges on any merchandise purchased at this timeThe preferred method of payment is by credit card or debit cardWe encourage payment of green fees be done as per our payment and check-in policy to limit any unnecessary access to the building, however, you may enter the golf shop to pay for your green fee if necessaryPractice Facility PolicyDaily hours of operation are 1 hour before the first tee time and closing 1 hour before dusk, however will close weekly between 4:00pm Tuesday and 9:00am Wednesday for grounds maintenance purposesThe driving range and practice facilities will be open for use by golfers 1 hour prior to their tee time and for Tobiano members and Tobiano T-Card holders for up to 1 hour per day, based on availability.The 1st Tee putting green is only available to the group that is next up on the tee box.Physical distancing is required while using all practice facilities at TobianoThere will not be practice balls available at the chipping and putting greens. You must utilize your own golf ballsOther than green fee players, public use of the practice facilities is not permitted at this timeOn course measuresA bunker rake will be provided on each power cart. Please ensure that you do not leave your rake in the bunker after useYou may improve your lie within the bunkerOn course washrooms will be open and sanitized regularlyCups will be set with a foam riser so golf balls will enter the hole but not be sunk to the bottom for easy retrievalPlease refrain from touching the flagstickAfter Round PolicyPlease return your power cart to the designated cart drop off area in the parking lotGarbage and recycling bins will be available in the designated cart drop off area Please COMPLETELY empty your cart of all personal belongings and GARBAGEPlease avoid excess socializing in the parking lot after your roundGeneral Information and proceduresIf you have travelled outside of Canada, you are not permitted at our facility until you have self-isolated for a minimum of 14 daysIf you are showing symptoms of COVID-19, please do not come to our facility. Call your doctor, local public health or call 8-1-1If you live in a household with someone who has COVID-19 or is showing symptoms of COVID-19, please do not come to our facilityPlease practice physical distancing at all times (2m / 6ft apart from each other) NO handshaking, NO hugging etc.Do not handle each other’s golf balls, tees, ball markers etc.THE CLUBHOUSE WILL OPEN WITH LIMITED SEATING AVAILABLE.The restrooms on the outside of the golf shop will be open and will be sanitized regularlyWe are not accepting international guests at this timeAnyone not in compliance with these policies and procedures will be asked to vacate the premises and no refund will be issued.