COVID-19 Policies and Procedures

Updated Jun 14, 2021

The health and safety of our Tobiano staff, community and golfers is our top priority in these unprecedented times. Outlined below are the steps Tobiano is taking to provide the safest and most enjoyable golf environment for everyone, and here linked are our complete COVID-19 Safety Measures including standard protocols for all departments, golf operations, golf, the Black Iron Club & Grill and Golf Course Maintenance. Please note these policies and procedures are subject to change at any time.

Tee Time Policy

  • In compliance with provincial travel directives, new reservations at Tobiano are currently being accepted from residents of British Columbia only through July 1st.
  • Bookings can be made online here or by calling the Pro Shop at 250-434-7373
  • First name, last name, phone number, email address and valid credit card number are mandatory for bookings
  • Tee times will be 10 minutes apart
  • Walk-ons are not yet permitted.
  • Same-day replay rounds may not be available

Cart Sharing Formats

  • Twosomes of your social circle
  • Threesomes
    • three players of your social circle in two carts
    • two same social circle players + another person in a separate cart.
  • Foursomes
    • four players of your social circle in two carts
    • two same social circle players in a shared cart and two same social circle players in a shared cart
  • Cart dividers/sneeze guards will be in all carts
  • While typically, two carts are permitted per tee time, individual carts may be available at an extra charge of $25 for the additional seat. If you require more than two carts for your foursome or more than one cart for your twosome, you must call the Pro Shop and request them a minimum of 24 hours in advance
  • Carts MUST be off the golf course by dusk (1 hour after sunset). NO EXCEPTIONS

Check-in and Payment Policy

  • Upon arrival please speak to the outside service employee
  • For the safety of our staff and guests we want to limit any unnecessary patrons entering the building so we encourage payment of green fees be done with the credit card left on file at the time of the booking, however you may enter the Pro Shop to pay for your green fee if necessary
  • You will then be assigned a cart that has been sanitized for your use. Please fill out the cart waiver form on the steering wheel in full and drop it in the cart waiver form box provided. Please do not use your own lysol wipes on the GPS screens as some chemicals may damage them
  • NO BAG DROP service at this time, you are required to load and unload your items on the power carts themselves
  • Please do not arrive more than 1 hour prior to your tee time (so as to limit the number of people in the parking lot and around the clubhouse building)
  • Please be at the first tee and teeing off at your specific tee time
  • The Black Iron restaurant will be open for dine-in and take-out. Seating will be limited, reservations are recommended

Golf Shop Policy

  • The Tobiano Golf Shop will be open and with access limited to four customers at a time
  • Guests may handle merchandise if they sanitize before they do so.
  • There will be no refunds or exchanges on any merchandise purchased at this time.
  • The preferred method of payment is by credit card or debit card with tap

Practice Facility Policy

  • Daily hours of operation are 1 hour before the first tee time and closing 1 hour before dusk, however will close weekly between 4:00pm Tuesday and 9:00am Wednesday for grounds maintenance purposes
  • The driving range and practice facilities will be open for use by golfers 1 hour prior to their tee time and for Tobiano members and Tobiano T-Card holders for up to 1 hour per day, based on availability.
  • The 1st Tee putting green is only available to the group that is next up on the tee box.
  • Physical distancing is required while using all practice facilities at Tobiano
  • There will be practice ballson the practice greens
  • Other than green fee players, public use of the practice facilities is not permitted at this time

On-Course Measures

  • You may improve your lie within the bunker
  • On course washrooms will be open and sanitized regularly
  • Cups will be set with a foam riser so golf balls will enter the hole but not be sunk to the bottom for easy retrieval
  • Please refrain from touching the flagstick

After Round Policy

  • Please return your power cart to the designated cart drop off area in the front of the clubhouse
  • Garbage and recycling bins will be available in the designated cart drop off area
  • Please COMPLETELY empty your cart of all personal belongings and GARBAGE
  • Please avoid excess socializing in the parking lot after your round

General Information and procedures

  • If you have travelled outside of Canada, you are not permitted at our facility until you have self-isolated for a minimum of 14 days
  • If you are showing symptoms of COVID-19, please do not come to our facility. Call your doctor, local public health or call 8-1-1
  • If you live in a household with someone who has COVID-19 or is showing symptoms of COVID-19, please do not come to our facility
  • Please practice physical distancing at all times (2m / 6ft apart from each other) NO handshaking, NO hugging etc.
  • Do not handle each other’s golf balls, tees, ball markers etc.
  • The restrooms on the outside of the golf shop will be open and will be sanitized regularly
  • We are not accepting international guests at this time

Anyone not in compliance with these policies and procedures will be asked to vacate the premises and no refund will be issued.